Working in the NEW ‘Unknown’ World of Business

How do you move forward with your business when everything keeps changing? Here’s how we’re still alive today!

Flexibility and Adaptability

Our business lost half of it’s scheduled off-site events. Fortunately, for years we have been building a culture of flexibility and adaptability. As a result, we were able to move our events to a virtual format within three weeks. Long and pressure-filled days, but it was needed in order to face the changes with confidence and determination. A 2-year study by Google showed that building a high-performing team comes from high psychological safety – and that’s what we did! We empower team members to express themselves without fear that they will be in trouble if they say or do the wrong thing. This allows our people to take risks, challenge assumptions, make mistakes, and most importantly, learn and grow.

Embedding flexibility and adaptability to strengthen psychological safety:

  1. Change your critical thinking so that it approaches things as you would when are a defensive driver. That means driving alert, calm and safe regardless of the conditions around you and the actions of others. Be open to opportunity and on the look-out for anything that may lead to an idea, such as connecting with your network, reading articles, blogs and social media posts.
  2. Build your arsenal by increasing your knowledge base. It may be new technology, a new process, or meeting new people. Knowledge is power and
    provides you with tools you need to move in different directions when you need to. The more knowledge you have the more insulated you are against the stuff
    you can’t control.
  3. Know your resources so you understand the capacity you have and where you lack. Whether it is people or systems or technology, you want to be able to quickly access your resources when you need to. So often organizations do not realize the capacity of systems they already have in place or the existing/skills
    knowledge of employees. Sometimes a simple internet search can lead to additional resources that are free at a basic level, allowing you time to try it and decide where to go next.
  4. Don’t be critical of yourself or others. Whenever you do things differently mistakes happen and unforeseen circumstances arise. You have to fail fast, and then learn from it and move forward with your changes. There is no room for ego when you are amid change. Unfortunately, the stress of change tends to bring ego issues out. Start with realistic expectations, including the acceptance of the fact that not everything will go smoothly. When something does go wrong, respond as best you can, at the moment, and then let it go! The key is to expect it and prepare for it when possible.

Everyone is going through change so be patient with them, continue to support a culture of psychological safety, and most importantly, be patient with yourself and business.

Stay safe and healthy and keep your eye on the things that are most important to you.